Office of the Electricity and Gas Complaints Commissioner
Finalist: Plain English Champion — Best Organisation 2013
Judges' comment
The Office is putting a lot of staff through high quality training and development to kick off its plain language plan, with the support and sponsorship of its commissioner. This organisation shows a strong commitment to plain language training.
The Office has also taken the rare and commendable step of making plain language part of its employee rating criteria.
Media statement
The Office of the Electricity and Gas Complaints Commissioner (EGCC) is delighted to be a finalist in the Best Organisation category of the 2013 Writemark Plain English Awards.
The EGCC exists to help resolve complaints about electricity and gas companies. We need to be accessible, fair, efficient, and effective. This means using plain English is essential. When we present a concise and clear message, we are more likely to save time, save money, and reduce misunderstanding.
We came up with a plan to improve our use of plain English — from staff training to creating our own writing checklist. In particular, we’ve been working on streamlining our logic to ensure consistency in our decision making, save time when writing, and make our writing easy for complainants and member companies to understand.
Hannah Morgan-Stone
Conciliator