Inland Revenue direct debit conditions
This is supposedly an explanation of the conditions under which Inland Revenue has authority to accept direct debits — we think!
This is a prime example of a document in need of a good dose of plain English. The headings bear no relation to what an ordinary customer might understand.
Paragraphs are numbered as a legal document would be. Not at all customer-friendly.
Thanks to Andrew Stott from Inland Reveue for accepting this award in good humour!
Recorded by Andrew Stott
Group Manager, Marketing & Communications