A drop of courage can lead to an ocean of change. Image by Pixabay / CC0
WriteMark Plain English Awards founder, Lynda Harris, gave a stirring speech to a sell-out audience at the 2017 Plain English Awards. She encouraged us all to think bigger and do more. Here’s what Lynda said.
Annual awards reward and motivate
Twelve years ago we had the bold idea of publicly honouring those organisations that were really trying to make important information clear.
And it worked.
Not only do we have plentiful anecdotal evidence about the motivating effect of the annual Plain English Awards, but we also have a ton of great comments in the surveys we’ve done.
‘The Awards help motivate us to get it right for the people that need good information the most.’
It becomes very real when we see forms that are easy to fill out; contracts and conditions made straightforward; and vital healthcare information written in a reader-friendly way.
We love comments like these: ‘We finished by lunchtime what would normally take us all day.’ Plain English makes everyone’s life easier!
Struggling to find support
But a lot of the work has been done by not many people. Even though more organisations are producing reader-friendly publications, not enough people in those organisations understand the power of clear communication and its potential to transform organisations and lives.
The people who do understand often beaver away on their own or in a small group with little support. Often they retreat a bit and accept that there is only so much they can do.
That’s a huge opportunity lost, and and a massive consequence cost.
A dose of inspiration with positive side effects
I have to admit I was in this frame of mind recently when I got a dramatic and unexpected dose of inspiration from two remarkable speakers. They shared an incredible story, which reminded me that if we believe in the worth of something, we can inspire others to join us and make something big happen. It made me think of the Marianne Williamson quote, ’Your playing small does not serve the world’.
I want to share a snippet of that inspiring story with you — with the not-so-secret agenda that I want you to realise you have the desire and the power to do more!
This is the story of 19-year-old Australian Daniel Flynn and his two friends, who came up with the audacious plan to end world poverty in their lifetime. They’d seen a documentary about children in other parts of the world dying every day from a lack of clean water. Their plan was to start a bottled water company, and use 100 percent of the profits to create clean water and sanitation projects where they were needed most.
Impossible is an opinion
Of course people said it was impossible.
Daniel said, ‘Impossibility is only someone’s opinion, not a fact.’
Most of the people Daniel pitched to, and plenty more besides, said, ‘It won’t work.’
Daniel said, ‘But what if it does?’
They started with $1,000 between them and zero experience in anything to do with business, overcoming obstacles of every sort, and asking Google ‘How to start a bottled water company?’
Eight years on, still in their twenties, they are running a very different and highly successful company with no investors, no shareholders, and no debt: a company that gives 100 percent of its profits away.
They have given $5 million to provide water and sanitation services for 441,530 people, and food aid for 124,737 people. They have humanitarian projects running in 18 countries.
And they did it through an unwavering belief in the good they could do, sharing that belief boldly and creatively. They built a community who believed with them. And they called their company ‘Thankyou’.
Borrow boldness for what you believe in
Listening to Daniel and his wife speak, I felt a new-found energy for everything I believe in. ‘If these young people can do so much, starting with nothing more than conviction, what can I do?’ And it’s stayed with me.
I thought of Margaret Mead’s words, ‘Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.’
Which leads me to ask a personal question. In your workplaces, under your influence — thinking of how you currently communicate with each other and give vital information to New Zealanders — what change do you want to see?
What if you were to multiply by 20 (or 100!) the positive effects of the documents and websites entered into the 2017 Plain English Awards? What would it take to do that?
The economic and social good that flows from a focus on clear, meaningful communication is easy to find — in fact, we wrote a book about it.
I’m hoping now that by borrowing some boldness from three young people who are changing the world in mighty ways, you feel inspired to advocate even more strongly for what you believe in.
To do that you’ll need to do something differently, to challenge the status quo, and politely shut your ears to detractors — I truly hope you will!
Posted In: Awards brand, Finalists, Plain English Awards
Winners of the 2017 Plain English Awards
Congratulations to all our winners and finalists!
Utilities Disputes was the big winner at the 2017 Plain English Awards held at the Royal Society Te Apārangi in Wellington last night. Jerome Chapman, Deputy Commissioner, received the Best Organisation supreme award on behalf of the not-for-profit company. The judges noted:
Utilities Disputes has deliberately embedded plain English into the core of its organisation culture. And its perseverance and commitment have obviously paid off. They are truly plain English champions, and deserve recognition for their expertise and commitment to plain English philosophy.
Utilities Disputes won services worth $5,000 from New Zealand’s plain English specialists and founding sponsor, Write Limited.
Another champion recognised
The other award in the Champion category went to Steph Prince from NZ Transport Agency for Best Individual or Team.
Praise for best documents and websites
The award for the Best Plain English Document for the private sector went to Tower Insurance Limited for their House Insurance Premium Cover. Superu took out the award for the public sector with Making Sense of Evaluation — a handbook for the social sector.
The Best Plain English Website award went to the Department of Internal Affairs for the govt.nz website. This informative yet accessible website has won before.
Re-thinking a document or website to improve it
The Best Plain English Turnaround award went to Ministry of Civil Defence & Emergency Management for its happens.nz website, replacing the Ministry’s getthru.govt.nz website.
Legal, Technical Communicator, and Annual Report categories
Parliamentary Counsel Office took out the Best Legal Document award for its Contract and Commercial Law Act 2017.
The Best Plain English Technical Communicator was Louisa Eades from Streamliners.
Z Energy won Best Plain English Annual Report for its 2017 report titled Solving what matters for a moving world. 2017 Annual Report.
Spotlight on the humble sentence
Jan Schrader at Stats NZ won the award for Best Sentence Transformation. Stats NZ has won in this category before, most recently in 2015.
People’s Choice — the best and the worst
Members of the public also submitted entries for two categories. The People’s Choice awards recognise the best and worst in government and corporate communications. Wellington City Council won the Best Communication award for its Our Wellington magazine. Of this entry the judges said:
What’s not to like? The document’s intention is clear and headings highlight the key messages. It has a vibrant design, clear statement headings, friendly language, and good variety. It successfully combines drier council initiatives with more exciting information on events. This good piece of work is probably well liked by Wellingtonians.
The People’s Choice Worst ‘Brainstrain’ award went to Inland Revenue. The Department received this could-do-better award for its direct debit conditions. The judges said, ‘This is supposedly an explanation of the conditions under which Inland Revenue has authority to accept direct debits — we think!’ The person who nominated the document said:
‘Inland Revenue say they have improved their website and made it easier to do business. But when you choose to pay by direct debit and two days later this nonsense is emailed to you — from a do not reply email so there is no way to ask for plain English — they could do better.’
Inland Revenue responded in good spirit with a humorous video.
The benefits keep coming after 12 years
After 12 years of Awards, we’re really starting to reap the benefits of business and government using clear communication to engage with their clients, consumers, and customers.
Chris Trudeau, US plain language specialist and professor of law, has said that New Zealand is ‘far ahead of the game’ in plain language. And this year, judges felt only one entry truly qualified as a ‘Brainstrain’. That’s got to be good news! And may this trend of constant improvement continue.
The 2017 Awards received entries from new entrants and previous award entrants. So it’s evident that those entrants recognise the benefits of New Zealanders receiving messages that are clear, concise, and consistent.
As Gregory Fortuin, chair of the WriteMark Plain English Awards Trust, explains, ‘Think of people caught in an emergency getting fast help from their insurer through an easy-to-complete claim form. Or patients experiencing less stress because they can easily understand their treatment. Or investors being able to understand their investment options from reading a clear investment statement. Communications written in plain English really can improve the lives of everyday Kiwis.’
Thanks to our 2017 sponsors
Major sponsors for this year’s Awards included WriteMark Limited, Write Limited, NZ Super Fund, Immigration New Zealand, printing.com, Wright Family Foundation, TechCommNZ, Graphic Solutions, and Consumer NZ.
Other sponsors, whose contributions to the Awards were also invaluable, were Kendons, Editor Software (United Kingdom), JUNO Investing Magazine, Community Comms Collective, Business NZ, Shelly Davies Writing & Training, Summer KiwiSaver Scheme, and Justly.
Posted In: Communications
From shortlists to finalists — decisions have been tough. Photo by Gaelle Marcel on Unsplash
After some tough deliberations from our judges, here are the finalists in the 2017 Plain English Awards.
As with our shortlists, entries are in no particular order. We haven’t published finalists in some categories so we don’t let the cat out of the bag.
‘Ooh — awesome’
Read some of the feedback we’ve had from judges about this year’s finalists below.
- ‘All three judges found this to be the very best group of entries we have seen in our many years judging these awards.’
- ‘We applaud the effort everyone has made to follow the principles of plain writing.’
- ‘You can be especially proud to win this category among these excellent entries!’
- ‘The friendly, light tone in this rewrite is a delight.’
- ‘When I finished the rewrite I said aloud “Ooh – awesome”.’
- ‘Overall this is an excellent effort.’
Winners will be announced on 23 November
We’ll announce our winners at the Awards ceremony in Wellington on 23 November. We’ll also publish the list of winners on our website later that evening.
Posted In: Awards brand, Communications, Finalists, Plain English Awards
clear communication, Finalists, Plain English Awards, plain language
The decisions were tough but our shortlists are out. Photo by Samuel Scrimshaw on Unsplash
We’ve had plenty of positive and productive feedback about this year’s entries, with several judges commenting on how tough their decision-making has been. One judge summed up the dilemma perfectly: ‘This competition is stiff, and we will have to do some real work to sort out the best of the best.’
Take a look at this year’s shortlists
Entries on the shortlists are in no particular order. If we haven’t published a shortlist, it means we can’t let the cat out of the bag just yet. In some categories we had fewer entries that met the judges’ high standard.
Look out for the list of finalists on 19 October.
Posted In: Communications, Plain English Awards
2017 Shortlists, clear communication, People's Choice, Plain English Awards
One more day to submit entries! Photo by Chris Lawton on Unsplash
We’ve extended cut-off by one day
We’ve had a few enquiries from people confused about our cut-off date for entries. The confusion has been between the end of the month (yesterday) and the end of the week (today). So we’ve extended the cut-off until 6pm today. That’s right folks, you’ve got one whole extra day to get your entries in!
Posted In: Plain English Awards
Plain English Awards
Time to celebrate! Photo by Tessa Rampersad on Unsplash
Why do we hold the annual Plain English Awards? What is it exactly that we’re trying to achieve?
Celebrating individuals and organisations that put the needs of their readers first
Everyone’s talking about it — busy people leading busy lives. Everyday people are regularly expected to read what can be critical information in a variety of mediums. But if the information they’re getting is written or presented in a way that makes it difficult to process, essential messages can get lost or muddled.
The Plain English Awards celebrate individuals and organisations that put the needs of their readers first. The Awards aim to:
- improve government and business documents so that all New Zealanders can understand them
- raise public awareness of the need for, and benefits of, plain English
- create a public preference for organisations that choose to communicate in plain English.
How seemingly small changes can make a big difference
Last year Wellington author and writing trainer Simon Hertnon was a judge in the People’s Choice section of the Plain English Awards. He and his panel members chose the winner of the Best People’s Choice — Best Plain English Communication and the People’s Choice — Worst ‘Brainstrain’ Communication.
Simon shared his impression of the two winning entries in his recent blog post about the critical influence of tone in a formal document. Suitable tone is a key component of any plain English document. And last year’s winner of the Best Plain English Communication Award offered a perfect example of how effective good tone can be. The winner of the Brainstrain Award, however, illustrated the alternative.
‘One winning entry illustrated why the default writing style of business and government — which I would characterise as formal, exhaustive, and impersonal — regularly fails to meet the needs of today’s information-overloaded reader,’ Simon says in his blog post.
‘The other winning entry provided an exemplar for what business and government writers can and should do to improve the quality and usefulness of their writing. That is, to employ a familiar, confident, no-nonsense tone.’
Time to get your entries in for the 2017 Awards
Have you submitted your Awards entries yet? Don’t miss out — enter now
Posted In: Plain English Awards
Brainstrain, People's Choice, Plain English Awards, Simon Hertnon
Plain English Awards
Have you heard about the People’s Choice — Worst ‘Brainstrain’ Communication award? It’s the sibling of the People’s Choice — Best Communication award. Here are three things you need to know.
1. The Brainstrain award is the one award that organisations don’t really want to win. It reveals, in good humour, the document or website most notable for confusing and dumbfounding its target audience with obscurity and gobbledygook.
2. The ideal entry is a publicly available or widely used document or website that causes problems for many people.
3. By putting these confusing documents and web pages under the spotlight, we hope that the organisations responsible will rewrite them in beautifully plain English. And we’ve had some great turnaround stories prompted by this publicity.
So why not nominate a great or not-so-great document or website for one of the People’s Choice Awards.
Get involved with the People’s Choice Awards
Plain English Awards
Posted In: Communications
Brainstrain, consumers, gobbledygook, plain language, transformation
The fabulous trophy awaiting our winner
Did you miss us? Last year, the Awards took a partial break as major sponsor Write Limited was busy with the international Clarity2016 conference. We celebrated the People’s Choice Best and Brainstrain winners at a gala dinner with conference delegates.
This year we’re back in full force, with all the categories. We’re looking forward to New Zealand organisations getting in behind the Awards as you’ve done since 2006.
We couldn’t do it without our fabulous sponsors. Thanks to your generosity, we’re pretty sure the Awards will be bigger and better than ever in 2017.
The fabulous trophy awaiting our winner
Posted In: Communications
clear communication, Plain English Awards, sponsors
Media release: 5 November 2016
People’s Choice awards for the best and worst of business writing were announced at a gala dinner in Wellington, New Zealand on Saturday, 5 November.
The award for the Best Plain English Communication was taken out by well-known economic consultancy firm, the New Zealand Institute of Economic Research (NZIER) ahead of a number of strong contenders. NZIER’s report on international trade and agreements and sovereignty, ISDS and Sovereignty, was judged to be an outstanding example of clarity and reader focus.
The judges, Sue Chetwin of Consumer NZ and plain language experts Simon Hertnon and Ralph Brown, had high praise for the writers: ‘The NZIER report is a breath of fresh air to readers used to struggling through lengthy, jargon-filled advisory documents.
‘We wish this style of advisory writing were the norm rather than the exception. Decision makers across New Zealand would not only be better informed, they would have more time and energy available to think about what to do with the advice they receive.’
Judges also praised the communications nominated for the two other finalists, calling Business.govt.nz’s Employment Agreement Builder ‘an impressive online tool’ and Z Energy’s annual report ‘zesty’ and ‘refreshingly engaging’.
As always, the winner of the dreaded ‘Brainstrain’ Communication award was announced at the ceremony. This award reveals, in good humour, the document most notable for dumbfounding readers with gobbledygook.
A job description produced by the Parliamentary Service was the dubious winner. The judges said the job description was ‘…a classic example of the myth that a verbose and impersonal document is somehow more professional than a concise and engaging one.’
To their credit, the Parliamentary Service took the award on the chin. They issued a response by way of a tongue-in-cheek video, shown to guests at the ceremony, in which they welcomed winning such a ‘prestigious’ award.
It’s not all bad news. Along with the traditional bin filled with sour worms, the winner of the Brainstrain award gets two hours free consultancy with Write Limited to start transforming the offending document, or another like it, into plain English.
The People’s Choice awards, one segment of the usual yearly Plain English Awards, were held this year as part of the Clarity2016 conference, an international gathering of plain language and communications specialists, legal writers, and business people.
Awards founder Lynda Harris says, ‘We’ve seen the Awards shift attitudes and expectations about communication in the business, professional, and public sectors. Organisations recognise that plain language is no longer a nice-to-have; it’s crucial to their success.’
The full Plain English Awards programme will resume in 2017.
Get more information:
Lynda Harris, founder of the WriteMark Plain English Awards, Lynda@write.co.nz and 021 404990
Gregory Fortuin, Chair of the WriteMark Plain English Awards Trust, 021 465 254
Posted In: Communications
Brainstrain, Clarity2016, clear communication, People's Choice, Plain English Awards, plain language